Cancellation and Refund Policy

Same terms and conditions shall apply to all the domestic tours with regards to the booking and cancellation policies. For any tour or package the services are booked or blocked several months in advance, cancellation of such services earmarked for a particular departure result in forfeiture of money depending upon the time of cancellation of services with the supplier. Therefore, any cancellation of the tour/ service booked, will attract cancellation charges as specified hereinafter. Your tour also includes third party product or service like airline, cruise, railway, transport, hotel, restaurant, caterer, sightseeing company etc., the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to Journeys Tours & Travels Cancellation Policy and Terms and Conditions.

The said Cancellation Policy is applicable to all guests of ‘Journeys Tours & Travels’. booked for Group Tours, Customized Holidays, MICE Tours, Inbound Holidays or any independent service taken from Journeys Tours & Travels.

The request for cancellation of any service/ tour must be submitted in writing, clearly stating the reason for cancellation via email to Journeys Tours & Travels at registered email id from guest’s registered email ID. 

Once the booking is canceled, it cannot be reinstated. Any reversal/ re-booking will be treated as fresh booking and additional charges will apply.

All guests expressly agree to the foregoing policy and terms.

Cancellation done by/ for/ due to:

  1. Guest cancels the tour due to any personal reason:

After booking guests may have any personal reason like non sanction of leave, exam postponement, illness, family emergency or reasons not mentioned above etc which leads to cancellation of their tour/ package will not be accepted and there will be no refund, and the cancellation charge will be applicable accordingly.           

Considering the safety of the tourists, Journeys Tours & Travels is compelled to postpone/ reschedule the tour under force majeure situation or due to uncontrollable factors at the destination, however guest/s do not wish to continue and cancel the tour:

  1. Journeys Tours & Travels reserves the right to cancel/ postpone/ re-schedule any tour under force majeure situation like natural calamity, epidemic, pandemic, terrorist activities, political unrest, curfews, local riots, government orders etc. or uncontrollable factors like airline operation/ schedule change, disruption due to political/ sports/ local/ VIP event etc. at the destination considering the safety of the tourists.
  2. Under any such force majeure situation/ uncontrollable factors, no refund – fully or partially will be applicable. If there is any price difference for the future tour, guests will have to pay the same before the tour departure.
  3. To reschedule the tour in force majeure situation/ uncontrollable factors, Journeys Tours & Travels will send the request to all the concerned associates like airlines, hoteliers, transporters etc. for their cooperation and assistance in postponement of the services. In case these associates are not able to consider the request, then actual cancellation charges will apply.
  1. For the betterment of the itinerary or under unforeseen situation, Journeys Tours & Travels reserves the right to add/ delete/ exchange the sightseeing place/s or any other service and on this ground, guest will not be able to withdraw from the tour.
  2. In this case if the additional sightseeing or service requires extra charge then it will have to be paid by the guest.
  3. If any guest is not willing to accept the said change, then guest will have to cancel the tour and cancellation charges as per the Cancellation Policy will be applicable.
  1. Deemed Cancellation – Guest’s booking stands cancelled due to visa rejection/ delay:
  1. Rejection/ delay of visa will lead to deemed cancellation and the booking will stand cancelled without any intimation or confirmation from the Guest.      
  2. Visa rejection date will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.
  3. Guest can re-apply by paying additional visa charges, however granting of visa is at the discretion of the respective Consulates and Journeys Tours & Travels will not be responsible for the same.
  4. If visa is not granted even for the second time, the cancellation charge will be based on the date of the rejection of the second visa application.
  5. If no intimation of visa (granted/ rejected) is received from the respective consulate/ embassy before the tour departure, then it is considered as deemed cancellation and cancellation charge will be applicable.
  6. if visa of an individual in a group is rejected or delayed and the rest of the group cancels the tour then cancellation charges as mentioned in the Cancellation Policy shall be applicable to the entire group.
  7. When visa is received from consulate, it’s copy is sent to the guest via email by Journeys Tours & Travels, however sometimes consulates dispatch the passports directly to the guest’s residence. In both the cases it is the responsibility of the guest to check the visa sticker/visa copy and verify that the personal details and visa validity is accurate. Due to any incorrect details, if the immigration office does not allow the guest to leave or enter the country, then Journeys Tours & Travels will not be responsible for any refund / losses / consequences.
  8. In certain cases, where air ticket/ visa is processed more than 91 days in advance, there along with regular tour cancellation charges, additional actual charges on account of air/visa fees will be applicable.
  1. Deemed Cancellation – Guest’s booking stands cancelled due to the non-payment of partial/ full tour price:
  1. Guest is required to pay full tour price at the time of booking/ 60 days prior to the tour departure date. If the payment is not received during the mentioned time frame, then Journeys Tours & Travels reserves the right to cancel the booking without any written notification from the guest and forfeit the paid amount.
  2. In such case, Journeys Tours & Travels cancellation notice date will be treated as the deemed cancellation date and cancellation charges will apply as per the Cancellation Policy.
  1. Deemed Cancellation – Guest’s booking stands cancelled due to ‘No show’ or absence on Day 1 of the tour:
  1. If any guest fails to join the tour on day one, it is termed as ‘No Show’ and will be treated as deemed cancellation and no refund will be applicable.
  2. All services will stand cancelled, and 100% cancellation charges will be applicable, unless the guest notifies Journeys Tours & Travels about joining the same tour later at their own expense.

          Deemed Cancellation – Guest’s tour stands cancelled due to discontinuation from         

          ongoing tour:

  1. If Guest discontinues/ terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable.
  2. Journeys Tours & Travels team will assist the guest to book the required services, however all expenses for the same will have to be paid by the guest immediately in advance.

 

           Right of Admission and Termination:

  1. Journeys Tours & Travels reserves the right to deny any booking or cancel the accepted booking of any guest without divulging any reason or giving any justification.
  2. Journeys Tours & Travels reserves the right to terminate the tour of any guest while on tour if the guest does not follow the group tour decorum or misbehaves/ create nuisance to the co-passengers/ Tour Manager/ coach captain/ local citizens/ officials etc. Under such circumstance guest will have to make arrangements for their return travel on their own and no refund is applicable.                                                      

          Merging of Tours:

  1. Journeys Tours & Travels reserves the right to merge two or multiple tours when there is inadequate participation of the guests in a single tour or for any operational reason. Seat allocation in the coach will happen as per the booking date priority of the merged tours.

 

 

           Refund:

  1. Journeys Tours & Travels reserves the right to determine the quantum of refund payable to the guest in case of cancellation, transfer or amendment of the tour. Refund is calculated on the basis of various factors such as the cancellation date, reduction in tour capacity, contractual agreement and cancellation policies of associates like airlines, hoteliers, transporters etc. The decision given by Journeys Tours & Travels on the quantum of refund according to the Cancellation Policy shall be final and will be paid directly to the guest.
  2. As per GOI regulations any refund from Journeys Tours & Travels for both, Indian or International tours will be paid only in Indian rupees by A/C payee cheque/ NEFT/RTGS, even if guest has made the tour payment partly or fully in foreign currency.
  3. Refund is always processed in the name of the family head marked on the booking form or in case of ad-hoc/corporate group it may be in the name of the institution/company who has made the payment on behalf of the group.
  4. Journeys Tours & Travels is not liable to pay any interest on the tour amount paid by the guest/s.
  5. Convenience Charge for the payments made by Credit Card, Debit Card, Online Transfer etc., is non-refundable.
  6. Tax Collected at Source (TCS) for international tours is non-refundable as it is deposited with the income tax department and recorded on guest’s registered PAN. TCS once paid cannot be reversed, however can be claimed by the guest while filing their annual Income Tax Returns.
  7. In case of force majeure/ uncontrollable situation Journeys Tours & Travels reserves the right to levy non-refundable ‘tour transfer charge’ or ‘service charge’ for standalone service. 
  8. For FIT/Customized packages, Holiday Design Fee charged at the time of enquiry is non-refundable in case guests do not book the holiday with Journeys Tours & Travels. When tour price includes visa fee and if consulate/ VFS/ embassy procedure requires visa fee payment directly by the guest.
  9. When tour price includes visa fee and guest holds a valid visa for the tour, they are required to submit the visa copy at the time of booking. In case of unforeseen circumstances if tour reschedules then guest will have to get the visa done according to the new schedule and bear the costs of the same.
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